Many IT professionals think their work is universal because they deal with concepts and systems that are the same all over the world (e.g., a programming language like Java is universal). While a substantial part of IT work is indeed the same, differences related to the interpersonal elements of people's work – e.g. how do they communicate effectively with team mates, managers, direct reports and/or clients, account for significantly more than 20% in the effectiveness of IT professionals' performance. Cultural differences tend to create challenges in IT teams, departments and/or organizations that are often misdiagnosed - they are attributed to personality issues or performance problems. This workshop demonstrates which issues are especially sensitive and how these can be addressed.
Over the past 20 years, Lionel has provided cross-cultural training, coaching and consulting services to over 60,000 people in 18 countries. He specializes in helping organizations and professionals overcome the challenges that cultural differences initially create and turn them into competitive advantage. Lionel has presented at over 250 conferences and works with clients in many different fields (accounting, business, finance, engineering, science, human resources, health care, etc.). Lionel has taught courses at many American and Canadian universities, from Memorial University of Newfoundland to San Diego State University and many in between. Lionel's workshops and presentations are described as thought-provoking, informative, practical and entertaining. Born in France, he obtained his Diplôme d'Ingénieur Polytechnicien from the Ecole Polytechnique de Paris and his Ph.D. from the California Institute of Technology in Pasadena, California. Lionel worked for Procter & Gamble for four years and for Xerox for three and a half years, before becoming a cross-cultural consultant.